Privacy Policy

Lettermark Partners Limited

We are committed to protecting your personal data, and this policy outlines how we do that when you use Lettermark's direct-to-consumer products and services.

Lettermark Partners Limited (Lettermark) is a data controller and is responsible for any of your personal data generated through the use of our products and services.

Our Data Protection Officer oversees this policy and any matters relating to personal data use. If you have any questions, please contact us at:

Email: [email protected]
Address: Lettermark Partners Limited, Unit 1, 89 Blackfriars Road, London, SE1 8HA

The Information Commissioner's Office (ICO) is the government-sponsored body responsible for looking after your data. You can make a complaint to them at any time here:

This notice may be updated from time to time.

What information do we collect?

Information we receive when you contact us, such as the information you provide when you use our websites, interact with our social media platforms, or report a problem with our websites or services. This information may include, but is not limited to, your name, date of birth, email address, phone number, financial and credit and debit card information, location data, personal descriptions, and photographs.

Information we receive from you through a third-party identity provider may include, but is not limited to, your full name, username or similar identifier, date of birth, gender, nationality, personal description, photograph, video and photograph or video of your identification documents (e.g., a passport or a driving licence).

Technical information, such as the IP address used to connect your device to the Internet, browser type and version, browser plug-in types and versions, your mobile network, and operating system.

Cookies and other information from your visits to our websites, including but not limited to timestamped URL clickstreams to, through, and from our websites.

Information about the phone you use, such as your mobile phone network, your operating system, and information which enables us to identify that device. If you download our services, your email address and mobile number will be linked with that device.

Marketing and Communications Data includes your preferences in receiving marketing communications from us and our third parties, your communication preferences, and what we learn about you in relation to marketing from letters, emails, and conversations between us.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific site feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

Your location information if you have enabled tracking.

Our services may collect information throughout their usage, such as the way you use our digital products and services, your phone contacts (if you grant us access to them), and your device information.

If you connect to third-party services, you give those services reasonable permission to share that personal data with us, as per the permissions dialogue you agree to when signing up. This includes but is not limited to: your display name, your email address, content you post on third-party services, and, if you have one, your profile picture.

If you disconnect third-party services, we will no longer have access to data updates from that provider for your account, but we may retain a copy of any data previously shared with us for compliance and security purposes.

Why do you collect this data?

To ensure our websites, content, and services are operating as smoothly as possible and give you the best experience they can;

To administer our business, including troubleshooting, fraud detection, data analysis, testing, research, marketing, statistical and survey purposes, and to keep our business, websites, services, accounts, and our systems safe and secure;

To ensure that we comply with the law, to prevent illegal activities like fraud and money laundering, and for tax, legal, reporting, and auditing obligations;

In the unlikely event that we have to review your instructions to ensure they have been carried out correctly or to resolve queries or issues;

To help train our staff;

To assess your suitability in working with or for us.

How do you process my information?

We process your information for the reasons illustrated above for the following purposes:

To provide our websites, and other products and services.

To operate and improve our products and services.

To ensure that we are complying with legal duties, obligations, and regulations that apply to us and are keeping our records up to date as efficiently as possible.

To carry out our obligations arising from any contracts entered into between you and us.

Where it is necessary for the adequate performance of contracts with you and to take steps requested by you prior to you entering into contracts with us.

To provide information about you to professional partners and businesses who you ask us to share your data with.

To provide you or others, directly or via third-party platforms (such as social media platforms): information, products, and services that are requested from us; other information, products, and services we offer or our business partners offer; and notice about changes to our products or services;

To offer you other products or services from us or our partners that may be of interest to you.

To improve the effectiveness of any functionality or access to, or the commerciality of, any products or services we offer or to which we provide access and to inform and deliver our marketing communications, and we use social media platforms and other communication platforms, analytics, and search engine providers to assist us in marketing and the improvement and optimisation of our websites, services, and our business generally.

Who do you share my information with?

With our affiliates to ensure we can fulfil the objectives of the section “Why do you collect this data?”;

With business partners, suppliers, subcontractors, social media platforms, and other related service providers, with companies, organisations, or individuals outside Lettermark for the performance of any contract we enter into with them or you or for the uses set out in the section “Why do you collect this data?”;

Other third parties where you ask us to, including with those who have integrated with Lettermark through our API or in connection with products and services we offer;

If we are legally obliged to disclose or share your information, or in order to enforce or apply any agreement with you or our suppliers, to protect the rights, property, or safety of Lettermark, our customers, or others. This includes:

Our services can use Google Maps services, including the Google Maps APIs, and users of this are bound by the Google Maps Additional Terms of Use (including the Google Privacy Policy) - see Google Privacy Policy.

Where is my data handled?

Your information is processed by Lettermark. It is stored on servers managed by our hosting providers. We try to ensure that we do not send your information outside the UK, EEA, and Switzerland. However, this is not possible in all cases:

In relation to a very small number of our suppliers, your information may be transferred to, and stored at, a destination outside the UK and EEA as well as processed by staff operating outside the UK and EEA who work for them. We often rely on the EU-U.S. and Swiss-U.S. Privacy Shield Framework (and the UK’s equivalent from time to time) to safeguard the transfer of your information outside the UK and EEA. We will ensure that suitable safeguards are in place before your information is transferred outside the UK and EEA as required by law and we will take all steps reasonably necessary to ensure that information about you is treated securely and in accordance with this notice;

If you are outside the UK and EEA and use our products or services, or you are in the UK and EEA and use our products or services outside the UK and EEA, we may process your data through third parties in keeping with the policies outlined above. They may have to process and store information about you in connection with their own regulations; please note that the standards to which they adhere may not be as stringent as those in the UK and EEA.

The complete and full security of information cannot be guaranteed and therefore any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

What are my rights?

You may access information held about you. Your right of access can be exercised by contacting the Data Protection Officer as outlined above.

Deleting your information:

You can request that we delete your information and we will attempt to do so, but it is possible that:

Objecting to or restricting use of your information:

You can ask us to stop using all or some of your information or to limit our use of it by contacting the Data Protection Officer as outlined above.

Information which you have shared with others (e.g. on our websites) may remain publicly available.

Your information which you have transmitted to others may be subject to the privacy policies of those others.

Before sending you direct marketing, we will always obtain your permission.